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Changing your Volvo ID username or password
You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.
Issues related to Volvo ID
Common issues related to Volvo ID, along with solutions, are described here.
Creating a Volvo ID
You need a Volvo ID to log in to the Volvo Cars app. Create your Volvo ID from the app or from the Volvo website.
Volvo ID
Volvo ID is a personal account that is used when logging in to the Volvo Cars app.
Two-factor authentication in the Volvo Cars app
You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.
Performing a factory reset of your car
If you have a pre-owned car and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.