Unresponsive lock

If your vehicle doesn't lock or unlock as expected, there are some steps you can try.

 Note

If the vehicle's batteries are drained down completely, it will not respond to any key.

If the vehicle has been turned off for a long time, it may take several seconds for it to unlock. This is because the vehicle needs time to turn its systems back on, to recognize the key and to give you access.

Locking not working

If the vehicle won't lock, check that all of the doors are properly closed.

Rear doors not unlocking

If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. The first pull unlocks the door and the second pull opens it.