Open the trunk and the cargo hatch.
Locate the cap on the left side of the trunk.
Remove the cap by prying it off with a screwdriver or a similar tool.
Warning
Before using the emergency release handle, check the display or the charging port to make sure the charging process is stopped. The emergency release handle should not be used when charging is in progress.
Carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Unplug the charging cable from the vehicle.
Put the cap back and close the cargo hatch and the trunk.
If the problem persists, contact an authorized Volvo workshop.