Volvo Assistance

Volvo Assistance is a service that provides assistance and remote access to certain vehicle features. You can contact a Volvo Assistance service center at any time for assistance.
If you experience any unpredictable problems on the road, you can call Volvo Assistance. For example, if:
  • your vehicle's battery runs out of charge
  • your vehicle breaks down
  • you get a flat tire.

Volvo Assistance is available in the Volvo Cars app and by pressing the assist button on the ceiling.

 Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

An included service

Volvo Assistance is included with new Volvo vehicles for the first few years of ownership.1 For more information regarding your vehicle, contact Volvo support or a Volvo retailer.

 Note

If you don't have a Volvo Assistance agreement, you will still be able to use the service for an extra cost.

Terms and conditions

Volvo Assistance is intended to be active for as long as the vehicle is used and the technology it relies on is supported, such as the vehicle's mobile network connectivity.

Certain information, including personal data, needs to be shared with Volvo in order to use Volvo Assistance.

 Note

Volvo reserves the right to reduce Volvo Assistance functionality that is deemed no longer practically possible to maintain.

If a vehicle remains unused for more than one year, it is considered no longer in use.

If you need any help or have any questions regarding Volvo Assistance, contact Volvo support.

  1. 1 Availability and inclusion with new vehicles varies between regions.