Note
Immobilized vehicle
You should consider the vehicle to be immobilized if a malfunction prevents you from driving safely.
Unresponsive vehicle
There is a separate section in this manual for power-related issues.
General advice for malfunctions
If a function doesn’t work properly, try the following actions:
- Read what the manual has to say about the function. Make sure that you are aware of what’s required for it to work properly. The problem might mean that you are unaware of a limitation to a specific function.
- Restart all related devices and systems. This applies to the vehicle itself but can also include your phone or an app.
- If there is more than one way to use a function or perform a task, try the alternatives.
Note
Changes after software updates
Software updates can make changes to functions that affect how they work. Be sure to read the information provided with each update so that you understand why the vehicle may behave differently.
Possible causes
When a function isn't working the way you expect it to, there are several possible causes:
- The vehicle's settings have been changed.
- Environmental conditions are affecting the vehicle and its systems.
- Signal interference is affecting connectivity and wireless systems.
- A fuse has blown and needs to be replaced.
- Software error.
- Mechanical failure.
Contact an authorized Volvo workshop if needed
If you can’t solve the problem using the information in the manual, contact an authorized Volvo workshop.
Take note of what happened around the time the problem appeared. It may help identify the cause. Examples of key events include:
- Damage to the vehicle.
- Exposure to extreme conditions.
- Recently performed servicing, maintenance or replacement of a component.
- Recently updated software.
- Any other faults or malfunctions.