In some cases, the charging of your vehicle doesn't start when you have set the charging timers in the charging box. This problem occurs when you are using a charging box with smart charging functionality that isn't compatible with your vehicle.
Recommendations to avoid the problem:
- Confirm with the charging box manufacturer that the product supports smart charging feature compatible with Volvo vehicles. The model, model year and drivetrain (plug-in hybrid or fully electric) can affect the compatibility. Be sure to always provide this information when in contact with the manufacturer.
- If you use smart charging, ensure that no scheduled charging is set via the Volvo Cars app or in the vehicle's center display.
- If you have a plug-in hybrid, set scheduled charging in your Volvo Cars app instead of using the smart charging feature in your charging box. Some charging boxes can't activate the charging function if the plug-in hybrid has been idle for some time.