EX90
Removing your car from the Volvo Cars app
Before selling or returning your car, make sure to remove the car in the Volvo Cars app. When you do this, all related data will be deleted from both the app and the car. Any connected drivers will also be removed.
If you are an invited driver, you can remove your own app access to the car by following the same steps.
Applicable models
EX90, model year 2025 and later
Vehicles with Google built-in
Ending ownership through the Volvo Cars app
By ending ownership of the vehicle, all connections to the vehicle and all profiles in the vehicle are removed.
Note
Unpairing a phone from the vehicle
By unpairing a phone, you will remove the connection between your vehicle and the phone. You can unpair the phone either via the Volvo Cars app or via the vehicle's center display. Users with administrator privileges can view and unpair all phones connected with the vehicle. Other users can only view and unpair their own phone.
Performing a factory reset
If you have a pre-owned vehicle and the previous user has not removed their profiles and devices are still paired, a factory reset is recommended.
Read about reinstalling and pairing the Volvo Cars app in a separate article.
Applicable models
C40, model year 2022-2024
EC40, model year 2025 and later
EX40, model year 2025 and later
S60, S60 Recharge, model year 2023 and later
S90, S90 Recharge, model year 2022 and later
V60, V60 Recharge, V60 Cross Country, model year 2023 and later
V90, V90 Recharge, V90 Cross Country, model year 2022 and later
XC40Recharge Pure Electric, model year 2021-2024
XC40 (mild hybrid), model year 2023 and later
XC60, XC60 Recharge, model year 2022 and later
XC90, XC90 Recharge, model year 2023 and later
Vehicles with the earlier infotainment system (Sensus)
To unpair the Volvo Cars app from the vehicle, you need to be logged in to the app. If you do not have access to the app, contact Volvo support and let them know you are selling your vehicle.
You can end your ownership from the app. Go to > Connected vehicles, select the vehicle in question and end the ownership by following the instructions given.
User history, driving journal and other user accounts will be deleted once you have ended the ownership. Contact your Volvo retailer if you would like to delete your contact information from their system.
If you have the opportunity, notify the buyer that they should contact Volvo support in order to reactivate the service and provide their contact details. The Volvo Cars app subscription (previously called Volvo On Call subscription) will be active until it expires.
Applicable models
S60, S60 Twin Engine/Recharge, model year 2019-2022
S90, model year 2017-2021
S90 Twin Engine/Recharge, model year 2018-2021
V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022
V90 Twin Engine/Recharge, model year 2018-2021
V90, V90 Cross Country, model year 2017-2021
XC40, model year 2018-2024
XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024
XC60, XC60 Twin Engine/Recharge, model year 2018-2021
XC90, XC90 Twin Engine/Recharge, model year 2016-2022