Getting started

Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.

Pairing the Volvo Cars app with the car

There are different ways of pairing the Volvo Cars app with your car. The steps vary depending on car model and model year, so be sure to read the section that applies to your car.

Removing a car in the Volvo Cars app

Before selling your car, make sure to remove the car in the Volvo Cars app. When you do this, all related data will be deleted from both the app and the car. It will cause inconvenience for the next owner of the car if you uninstall the Volvo Cars app in your phone without removing the car in the app.

Change of ownership with connected services

When changing ownership of a car with connected services, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to pair the Volvo Cars app with the car.

Getting started with the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely. If you are using the Volvo Cars app for the first time, there are some steps you need to take to get started. The steps vary depending on car model and model year, so be sure to read the section that applies to your car.