Terms and Conditions for the Volvo Warranty Extension Contract - New Vehicles
Effective from:
Published at:
The Warranty Extension period starts on the day following the date on which the Manufacturer's Warranty expires, or in cases where the Manufacturer's Warranty has already expired, on the day the vehicle is delivered.
This Warranty Extension covers the component failures that cause them to stop working for reasons other than wear and tear, normal deterioration or negligence; they will be replaced or repaired by an Authorized Repairer at no cost to the vehicle owner, in accordance with the terms and conditions described herein.
Maintenance intervals must be followed in accordance with Volvo's recommendations, as described in the Service and Warranty Manual, in order for the Warranty Extension to remain valid. Please note that the vehicle must be serviced within the limit of 1 month (or 1500 km) before or after the date (or mileage) recommended in the Volvo service plan.
To ensure your service runs smoothly, make sure your Volvo Authorized Repair Shop has access to the vehicle's Maintenance Book, and repair invoices or other relevant documents.
This service agreement is valid in Europe, including the territories of Germany, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, the Netherlands, Poland, Portugal, United Kingdom, the Czech Republic, Romania, San Marino, Serbia, Sweden, Switzerland and Turkey.
Coverage
All mechanical and electrical components of the vehicle with original manufacturer specifications, except those indicated in the list of exclusions below.
Exclusions
This Service Agreement does not cover components that are subject to service work or replacement during scheduled maintenance services, except when the need arises due to the repair of a manufacturing anomaly.
This applies to the following components:
- Replacing or “topping up” of consumable fluids, such as oils, antifreeze, brake fluid, windshield washer fluid, and air conditioning refrigerant.
- Windshield wipers.
- Oil, air, cabin air and fuel filters.
- All incandescent, xenon, and LED lightbulbs (interior and exterior).
- Belts – replacement or adjustment.
- Wheel alignment/calibration.
- Unauthorized adjustments to the engine
- Sparkplugs.
- Replacement of brake shoes/pads/discs due to wear.
- Rims and Tires.
- High-Voltage Batteries (BEV and PHEV).
Excluded Vehicles:
- Any vehicle used for commercial purposes is excluded from coverage.
- Use for commercial purposes includes but is not limited to vehicles used for taxi service, Uber, TVDE, or rental.
- Vehicles with more than 200,000 km are excluded from coverage.
- Vehicles sold to companies for employee use are not excluded from coverage.
Volvo is not responsible for repair or replacement resulting directly from:
- Wear.
- Faults to carry out scheduled maintenance or follow the respective service instructions.
- Failure to use original Volvo parts or fluids (or others of equivalent quality).
- Damage resulting from negligence, accidents, or improper use.
- Any modification to the vehicle or its parts not authorized by the vehicle manufacturer: for example, changes to the engine, software manipulation.
- Mixture of different types of fuels or using fuels that are not recommended, applicable to all engines.
- Damage to coverings and upholstery caused by products such as non-recommended leather care products is not covered by the warranty. (Volvo leather upholstery should be maintained using genuine Volvo Cars cleaner. The genuine Volvo leather treatment kit keeps the leather supple. Contact your Volvo retailer for more information about the leather treatment kit.)
What to do if a malfunction occurs
Take your vehicle to an Authorized Volvo Repair Shop as soon as you detect the malfunction. Ask the Volvo Authorized Repair Shop for a diagnosis of the fault, and if it is covered by the terms and conditions of the Warranty Extension, the Volvo Authorized Repair Shop will repair it at no cost to you.
Transfer of your service agreement
The Warranty Extension is transferrable to the new owner. Please make sure that the information regarding the Warranty Extension is passed on to the new owner. If possible, the new owner should report the change of ownership to the Volvo retailer of their preference.