沃尔沃汽车 app Personal Information Collection and Use List
Effective from:
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Please refer to the list below for the collection and use of your personal information by our products/services. This list does not include the use of our App permissions, the content of your personal information collected and used by third-party SDK, nor the content of information shared with third parties, the corresponding content will be explained to you by other means. This list is only for your easy access to the brief consolidated description we provide, for the specific application, please read the content of the 沃尔沃汽车 app Privacy Policy carefully, we will also try our best to fully disclose and remind you in the process of using our products/services.
Use scenario: One Click Login / Register on 沃尔沃汽车 app
Types of personal information: Mobile number
Use purpose: One Click Login / Register on 沃尔沃汽车 app
Collection method: Automatically collected by system
Use scenario: Volvo ID Registration
Types of personal information: Mobile number (as Volvo ID), name, market (country or region), language, password, verification code
Use purpose: Register Volvo ID
Collection method: Initiatively provided by users
Use scenario: Login to 沃尔沃汽车 app
Types of personal information: Mobile number, login password
Use purpose: Login to 沃尔沃汽车 app
Collection method: Initiatively provided by users
Use scenario: Changing login method
Types of personal information: E-mail account and password, market (country or region), mobile number
Use purpose: Changing login method
Collection method: Initiatively provided by users
Use scenario: Pairing vehicle
Types of personal information: ID number or photo of vehicle license or photo of purchase invoice
Use purpose: Pair the vehicle to have the corresponding rights and interests
Collection method: Initiatively provided by users
Use scenario: Change the binding of vehicle
Types of personal information: Photo of vehicle license, photo of hand-hold ID
Use purpose: Change the binding of vehicle with paired user
Collection method: Initiatively provided by users
Use scenario: Lifetime maintenance for the first car owner
Types of personal information: Name, ID card number, license plate number, vehicle identification number (VIN)
Use purpose: Issuance of lifetime maintenance benefits for the first car owner
Collection method: Initiatively provided by users
Use scenario: Reminder of birthday benefits for users
Types of personal information: Name, mobile number, date of birth
Use purpose: Send SMS reminder
Collection method: Automatically collected by system
Use scenario: Leave contact information for experiencing test drive service when browsing official articles
Types of personal information: Mobile number
Use purpose: Contact with customer
Collection method: Initiatively provided by users
Use scenario: Maintenance and repair appointment
Types of personal information: Type of service, dealer’s name, service appointment time, name of the person who will deliver the vehicle, and phone number of the person who will deliver the vehicle, vechicle’s related data and data related to specific functions/services
Use purpose: Appointment for maintenance, overhaul and accident repair services
Collection method: Initiatively provided by users
Use scenario: Roadside Assistance
Types of personal information: Contact person’s name, contact person’s number, vehicle location information, type of assistance
Use purpose: Provide roadside assistance services
Collection method: Initiatively provided by users
Use scenario: Pick-up and delivery service
Types of personal information: Pick-up location, pick-up time, delivery dealer name, contact name, contact number
Use purpose: Provide door-to-door pickup and delivery services
Collection method: Initiatively provided by users
Use scenario: Vehicle remote upgrade service (OTA)
Types of personal information: Vehicle identification number (VIN), vehicle configuration information, vehicle software information, vehicle function information, parts serial number, vehicle status, battery power, upgrade time, upgrade progress, etc.
Use purpose: Identify the current version of the vehicle system and the corresponding upgraded version, and provide the system with a way to determine whether the current network status can support vehicle system upgrades
Collection method: Automatically collected by system
Use scenario: Charging station map
Types of personal information: Mobile phone location information, search content, vehicle identification number (VIN), Volvo ID, coupon/entitlement ID
Use purpose: Show charging stations near the destination or confirm whether you have charging rights to arrange charging services
Collection method: Automatically collected by system, initiatively provided by users
Use scenario: Display of low carbon emission reduction certificate
Types of personal information: Name of charging stations used, charging capacity and carbon dioxide reduction
Use purpose: Display of low carbon emission reduction certificate
Collection method: Automatically collected by system
Use scenario: Installation of home charging post and after-sales service
Types of personal information: Contact person’s name, contact person’s number, the region for installation, detailed address, and installation date, address, error description, photo, charging pile coding
Use purpose: Provide installation of home charging posts, pairing household charging piles, process warranty applications
Collection method: Initiatively provided by users, Automatically collected by system
Use scenario: One-touch charging service
Types of personal information: Usage rights, contact person’s name, contact person’s number, address, service type, service appointment time
Use purpose: Confirm the user's address to arrive at the pick-up location and provide power-up services
Collection method: Initiatively provided by users
Use scenario: Charging and parking fee reduction service
Types of personal information: License plate number
Use purpose: Identify vehicles and provide users with the rights and benefits of charging and parking fee reduction
Collection method: Initiatively provided by users
Use scenario: Charging at public charging pile
Types of personal information: Order number
Use purpose: Expense settlement
Collection method: Automatically collected by system
Use scenario: Replacement and additional purchase service
Types of personal information: Name, mobile number, current car model, region, intended replacement car model, intended dealer
Use purpose: Provide replacement and additional purchase services for users
Collection method: Initiatively provided by users
Use scenario: Online car purchase and invoicing service
Types of personal information: Name, mobile number, car purchase method, car purchase type, city of car order, store of car order, store of car pickup, buyer's name, buyer's phone number, ID type, ID number
Use purpose: Arrange the deposit paying process for users to help users complete the online purchase and invoice issuance
Collection method: Initiatively provided by users
Use scenario: Using and renewal Volvo On Call service
Types of personal information: Identifier (including first and last name, mobile number, e-mail address, VIN number, UDID, notification push token), purchase history (term of ownership, all subscription services you have registered, vehicle model and model year, vehicle specifications)
Use purpose: Enable to remotely control vehicle (parking air-conditioner control, open/close door, remotely switch on/off engine, receive theft alarm), enable to check vehicle status (check external temperature, fuel level, windshield cleaning liquid level, brake fluid level, door lock state, tire pressure, maintenance warning, hybrid battery state, vehicle status indicator); Manage and track your purchase (from purchase to delivery), including making necessary liaisons with relevant departments for formal reporting, managing your requests for related services, following up on deliveries and communicating relevant updates on the services you have purchased.
Collection method: Initiatively provided by users, automatically collected by system
Use scenario: Providing vehicle matching functions for users’ relatives and friends
Types of personal information: Volvo ID, mobile phone number, vehicle identification number (VIN code) of the user and his/her relatives and friends
Use purpose: Help users' relatives and friends remotely control the user's vehicle through the Volvo mobile APP
Collection method: Automatically collected by system, initiatively provided by users
Use scenario: Test drive appointment function
Types of personal information: Intended test drive model, name, mobile number, test drive type, test drive store, appointment date
Use purpose: Arrange test drive
Collection method: Initiatively provided by users
Use scenario: Dealer network search function
Types of personal information: Mobile phone location
Use purpose: Show the location of dealer network
Collection method: Initiatively provided by users
Use scenario: Purchase after-sales benefits in the mall (e.g., charging benefits, after-sales vouchers, etc.)
Types of personal information: Vehicle identification number (VIN), name, mobile number, delivery address
Use purpose: Assist purchasing benefits
Collection method: Initiatively provided by users
Use scenario: Using the mall function
Types of personal information: Receiving address (including recipient, contact number, detailed address, etc.), payment method, after-sales type, refund reason, return method, refund instructions
Use purpose: Deliver goods and process after-sales applications for users
Collection method: Initiatively provide by users
Use scenario: Log check function
Types of personal information: Including identifiers (such as first and last name, mobile number, email address and vehicle identification number (VIN)), vehicle location information, trajectory
Use purpose: Record driving logs to help you record historical driving data as well as route information, mileage, fuel consumption and similar vehicle information
Collection method: Automatically collected by system
Use scenario: Using the electronic fence function
Types of personal information: Vehicle location information, mobile phone location information, device identification information, current application information, device parameters and system information (system attributes, device model, operating system, etc.), vehicle identification number (VIN) and the scope of the electronic fence
Use purpose: Assist users in making an appointment for seeing the car or provide users with a free valuation, vehicle buy-back, or second-hand car ordering service
Collection method: Initiatively provided by users
Use scenario: Official Second-hand Car Service
Types of personal information: Province, city, mobile number, vehicle model in use, buyer’s name, buyer’s mobile number, car purchase method, city of car pickup, dealer of car pickup, dealer of car delivery, expected city of licensing, car purchase type, invoicer’s name, invoicer’s mobile number, ID type, ID number
Use purpose: Assist users in making an appointment for seeing the car or provide users with a free valuation, vehicle buy-back, or second-hand car ordering service
Collection method: Initiatively provided by users
Use scenario: Payment of deposit for a new car reservation
Types of personal information: Buyer’s name, buyer’s mobile number, verification code, car reservation city, car reservation store
Use purpose: Reserve new car
Collection method: Initiatively provided by users
Use scenario: View the subscription details of Digital Service Pack service
Types of personal information: Vehicle identification number (VIN), mobile number, time for real name verification of vehicle SIM card
Use purpose: Show subscription details of Digital Service Pack service to users
Collection method: Automatically collected by system
Use scenario: Participate in Volvo Members Day
Types of personal information: Name, mobile number, delivery address
Use purpose: Send gifts to users
Collection method: Initiatively provided by users
Use scenario: Apply to join the certification club
Types of personal information: Gender, age, city, contact information, WeChat name, hobby, car model, car type
Use purpose: Verify the identity of the owner
Collection method: Initiatively provided by users, automatically collected by system
Use scenario: Applying to join the Miracle of Life Club and pass the annual review
Types of personal information: Name, mobile phone number, region, accident model, accident description, accident appraisal certificate, accident scene, driving license photo, vehicle annual inspection mark
Use purpose: Verify the authenticity of the accident
Collection method: Initiatively provided by users
Use scenario: Official Valuation Service
Types of personal information: Vehicle identification number (VIN)
Use purpose: Perform vehicle valuation
Collection method: Initiatively provided by users, automatically collected by system
Use scenario: One-touch reporting
Types of personal information: Location information (non-precise location information)
Use purpose: Show dealers nearby
Collection method: Initiatively provided by users, automatically collected by system
Use scenario: User community interaction, content sharing service review
Types of personal information: Nicknames, member ID, followers, likes, comments, fans, and records of your postings, favorites, interactions and use of the community forums.
Use purpose: Content display, share content to WeChat or Wechat Moment
Collection method: Initiatively provided by users, automatically collected by system
Use scenario: Online and offline activities organized by third-party online platforms
Types of personal information: Depending on the nature of the activity, you may be required to provide different personal information
Use purpose: Verificate user identity, etc.
Collection method: Initiatively provided by users
Use scenario: Financial car purchase
Types of personal information: Name, ID number, ID photo, mobile phone number, email address, location, work unit, position, emergency contact information
Use purpose: Verificate user identity, evaluate financial car purchase qualifications, etc.
Collection method: Initiatively provided by users
Use scenario: Retail order viewing and payment
Types of personal information: Vehicle configuration information, name, phone number, deposit amount, car purchase store, order number, order creation time
Use purpose: Verify the information created by the dealer and use the Volvo Cars APP to pay for the retail order created by the dealer
Collection method: Initiatively provided by users
Use scenario: Get a car delivery gift
Types of personal information: Pick up car photos
Use purpose: Verificate user identity
Collection method: Initiatively provided by users
Use scenario: Information push
Types of personal information: Mobile number
Use purpose: Send product/service, message, advertisement, event, promotion and campaign to users
Collection method: Initiatively provided by users
Use scenario: Feedback
Types of personal information: Questions and suggestions, uploaded supporting photos
Use purpose: Send user’s feedback to Volvo
Collection method: Initiatively provided by users
Use scenario: Customer services
Types of personal information: Personal identifiers (last and first name, mobile number, E-mail address, VIN number), your feedback related information (including vehicle-related information, service data of specific products/services, account information, order information), Communication records and related content with custoomer service personnel.
Use purpose: Provide users with the services they request
Collection method: Initiatively provided by users，automatically collected by system
Use scenario: Improve product performance and quality
Types of personal information: Vehicle information, equipment information, service logs, operation logs, operating conditions, etc.
Use purpose: Verificate identity, determine account security, security prevention and detection, prevent or prohibit illegal activity, identify product issue and optimize product experience
Collection method: Initiatively provided by users, automatically collected by system